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FAQs

General Questions

What is TheFashHub.com?

TheFashHub is a complete fashion-based website for the latest apparels, shoes, and accessories. While we regularly provide our customers with hundreds of chameleonic styles of the coveted high-end brands, we also showcase and promote upcoming and talented brands and labels. With an aim to provide a hassle-free and safe shopping experience, and surprise our stalwart customers with quick delivery, TheFashHub is quickly on its way to becoming Dubai’s most fashion-forward and favorite website. 

What brands does TheFashHub.com sell?

TheFashHub.com has carefully culled out the cream of the local and international designers for fashionistas who don’t compromise on the best. Our brands include….

How can I guarantee the authenticity of the product displayed on TheFashHub.com?

TheFashHub.com only sells authentic items and does not support or sell any replica items. All the items are thoroughly checked for its authenticity before being displayed or sold through the website.

Do you have a showroom? Can I see the product before I buying it?

TheFashHub.com is an online store, but we also have an office boutique where we display all our items. If you would like to see the item before buying it, please make an appointment by sending us an email at contact@thefashhub.com

 

Shipping & Delivery

Which countries do you ship to?

TheFashHub.com ships worldwide!

Will I be able to check and track the status of my order?

Yes. We will send you a tracking code as soon as the item has been shipped.

How will my order be delivered to me?

By Courier. Aramex is the official courier of TheFashHub.Com. They will get in touch with you before the actual delivery, in order to guarantee your presence at the specified address during that time.

How long does it take my order to be delivered?

It typically takes 2 business days for an order to be delivered within Dubai, Abu Dhabi and Sharjah and for all other locations in the Middle East, your order will be delivered within 2 - 4 business days.

 

Returns & Replacements

I dont like my product. Can I return it?

Absolutely! Just let us know within 7 days after receipt of the item/s. 

How do i return an item?

Simply send us an email on [returns@thefashhub.com] with the product code/reference in the subject, as well as a little story that tells us why you would like to return your order.

Will i get a refund?

Yes. You will get a full refund, just please make sure to notify us within 7 days of receiving your order. Also, to avoid any deducts, please make sure that the product is in the same condition as received, including all tags, labels and other compliments that it came with. 

How will i be refunded?

Exactly as you paid for your order. If you paid by credit card we will refund the money to the same credit card.  If you paid in cash, you will be refunded when the product is returned.

Is there a return fee?

Not at all. TheFashHub.com refunds the full amount after deducting only the shipping fees.

Can I cancel my order before i receive it?

Although we dispatch the products as soon as an order has been placed, you may email us your request at [returns@thefashhub.com]. We will try our best to cancel your order, however we cannot provide any guarantee. 

 

Payment, Pricing & Promotions

What forms of payment does TheFashHub.com accept?

TheFashHub.com offers their customers 2 payment options. You may either pay by credit card or cash on delivery. If you choose to pay by credit card, please note we only accept Visa and MasterCard. In addition, currently TheFashHub.com also only accepts UAE Dirhams (AED).

Is it secure to make an online payment with TheFashHub.com?

Shopping with TheFashHub.com is 100% safe and secure. We use Secured Socket Layer (SSL) protocol to ensure your data is safe and secure at all times.

Do I have to keep encdoing my credit card details every time I buy online?

Yes. For security purposes we do not store any of your credit card information in our system. 

 

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